Our Privacy Policy
Last updated: November 8, 2024
Welcome to our privacy page! This Privacy Policy describes how we (“us,” “our,” or “the Company”) collect, use, and disclose information when you use the SureSteps platform (“the Service”). We are committed to protecting your privacy and handling your information responsibly. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you have any questions or concerns about our use of your information, please contact us at info@suresteps.io.
1. Data we collect: We collect data that helps us improve the Service and better understand and support our users. The types of data include:
A. Information You Provide to Us
Account Information: When you sign up for an account, we collect information such as your name, email address, and billing information. Future data we may ask for include typical traits such as your job title and company.
Content and Files: To enable a synchronized knowledge management and content creation experience, we collect data from platform integrations that you authorize, such as Google Drive, Confluence, and desktop files you upload. We also collect metadata associated with these files.
B. Information Collected Automatically
Usage Data: We collect information about how you and your users interact with the Service, including IP address, browser type, device information, and usage activity within the platform.
Cookies and Tracking Technologies: We use cookies and similar technologies to provide functionality, analyze usage, and customize your experience. You can manage cookie preferences through your browser settings.
C. Third-Party Integrations
When you connect third-party services to the Service, such as Google Drive and Confluence, we collect data as authorized by you and provided by these platforms. This data helps us facilitate integrations and improve our Service offerings.
2. How We Use Your Data: We use the data we collect to:
A. Provide, maintain, and improve the Service.
B. Customize the content and features to align with your preferences.
C. Process transactions, manage accounts, and communicate regarding account management and usage.
D. Analyze trends, usage, and activities to enhance the platform.
E. Enforce our Terms of Service and comply with legal obligations.
We will not use your information for purposes other than those outlined in this Privacy Policy without your consent.
3. How We Share Your Data: We may share your information in the following ways:
A. Service Providers: We engage third-party service providers to assist with services like data storage, customer support, analytics, and billing. These providers are contractually bound to protect your information and only use it as necessary to provide services to us.
B. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified if such a transfer affects your personal information.
C. Legal Obligations: We may disclose information if required by law or if we believe it is necessary to comply with legal processes or protect the rights, property, or safety of our users and the public.
We do not sell or rent your personal information to third parties.
4. Data Security and Retention: We prioritize the security of your information and have implemented technical, administrative, and physical safeguards to protect it. While we strive to protect your data, no system is entirely secure. We cannot guarantee the absolute security of your information.
We retain your information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Upon termination of your account, we will delete or anonymize your information unless it is necessary to retain it for legal or regulatory reasons.
5. Your Rights and Choices: You may have rights under data protection laws, including:
A. Access: Request access to or copies of your personal information.
B. Correction: Request corrections of any inaccurate or incomplete information.
C. Deletion: Request deletion of your personal data, subject to legal and contractual restrictions.
D. Data Portability: Request transfer of your information to another service provider.
To exercise your rights, please contact us at info@suresteps.io. We will respond to your request in accordance with applicable law.
6. International Data Transfers: If you are accessing the Service from outside of the United States, your information may be transferred to, stored, and processed in the United States or other locations where our servers or third-party service providers are located. By using the Service, you consent to such transfer, storage, and processing of your information.
7. Age Restrictions: The Service is not intended for use by children under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will promptly delete it.
8. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email, as required. We encourage you to review this policy periodically to stay informed about our privacy practices.
Questions? Let us know
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SureSteps LLC
14 Bolster St #2
Boston, MA 02130
info@suresteps.io
(734) 968-2468
Thank you for trusting us with your needs. We're committed to protecting your privacy and providing a secure and transparent experience through SureSteps.
Copyright©2024 | SureSteps.io
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