The operational playbook for industrial service
The operational playbook for industrial service
The operational playbook for industrial service
The operational playbook for industrial service
Deliver interactive guidance for the products and processes powering our infrastructure.
Deliver interactive guidance for the products and processes powering our infrastructure.
Trusted by industrial innovators
Trusted by industrial innovators
Trusted by industrial innovators
Join the next generation of teams who are modernizing their field operations knowledge.
Join the next generation of teams who are modernizing their field operations knowledge.
Join the next generation of teams who are modernizing their field operations knowledge.
New York-based Energy Company
"Having the ability to pull it up on your phone in the field is really valuable. We're seeing great progress.”
Director of Operations
Florida-based Energy Company
"With even the current version of your platform, we can cut our content cycles down by 30%."
President & CEO
Utah-based IoT Company
"I've looked all over for a tool that does what you guys are doing. Nobody's doing it."
Director of Sales Operations
Built for the workers who keep the world running
Built for the workers who keep the world running
HVAC
HVAC
energy
energy
Utilities
Utilities
Telecom
Telecom
Your operations knowledge is
scattered everywhere
Your operations knowledge is
scattered everywhere
Your operations knowledge is
scattered everywhere
Answers are buried in dense documents and systems, leading to slower service and frustrated customers.
Answers are buried in dense documents and systems, leading to slower service and frustrated customers.
SureSteps unifies this knowledge
into an interactive mobile copilot
Delivering personalized workflows to your service team and customers for every product and scenario.
SureSteps unifies this knowledge
into an interactive mobile copilot
Delivering personalized workflows to your service team and customers for every product and scenario.
SMART GUIDANCE FOR SMARTER SERVICE
SMART GUIDANCE FOR SMARTER SERVICE
SMART GUIDANCE FOR SMARTER SERVICE
Built for frontline performance
Built for frontline performance
Built for frontline performance
Personalize the Guidance
Deliver OEM and company specific interactive instructions across all devices, integrated directly into your existing apps.
Deliver OEM and company specific interactive instructions across all devices, integrated directly into your existing apps.
Deliver OEM and company specific interactive instructions across all devices, integrated directly into your existing apps.
Collaborate Live
Collaborate Live
Visually capture referenceable field data, and collaborate with peers in real time.
Visually capture referenceable field data, and collaborate with peers in real time.
Harness Your Knowledge
Harness Your Knowledge
Deploy AI assistance built on your team's data and reinforced with OEM and industry standards.
Deploy AI assistance built on your team's data and reinforced with OEM and industry standards.
Deploy AI assistance built on your team's data and reinforced with OEM and industry standards.
Automate the Admin
Automate the Admin
Keep your teams focused on the job on hand. Automate back office tasks right in the flow of work.
Keep your teams focused on the job on hand. Automate back office tasks right in the flow of work.
Keep your teams focused on the job on hand. Automate back office tasks right in the flow of work.
Learn how your team works
Learn how your team works
SureSteps identifies improvement opportunities based on common questions, process trends, and other user engagement.
SureSteps identifies improvement opportunities based on common questions, process trends, and other user engagement.
Learn how your team works
SureSteps identifies improvement opportunities based on common questions, process trends, and other user engagement.
DRIVE VALUE WITH KNOWLEDGE
DRIVE VALUE WITH KNOWLEDGE
DRIVE VALUE WITH KNOWLEDGE
Use Cases
Use Cases
Field enablement
Build a digital work standard
Customer education
Instant answers, seamless troubleshooting
Warranty/RMA
De-risk returns and claims
Deliver an end-to-end digital work standard for your field workforce, from interactive learning to on-the-job guidance.
Start Simply, Build Simply
Start Simply, Build Simply
Start Simply, Build Simply
Step 1
Create Account
Sign up in less than a minute
Step 2
Integrate Existing Knowledge
Connect to your data with our pre-built library of OEM data and workflow templates
Step 3
Create Interactive Guides
Deploy interactive, personalized workflows in days, not months
Step 4
Embed, Integrate or Share
Connect SureSteps into any existing application (CRM, ERP, CMMS, or web portal) or use it as a standalone operational hub
Step 1
Create Account
Sign up in less than a minute
Step 2
Integrate Existing Knowledge
Connect to your data with our pre-built library of OEM data and workflow templates
Step 3
Create Interactive Guides
Deploy interactive, personalized workflows in days, not months
Step 4
Embed, Integrate or Share
Connect SureSteps into any existing application (CRM, ERP, CMMS, or web portal) or use it as a standalone operational hub
AUTOMATE AND EXECUTE
AUTOMATE AND EXECUTE
AUTOMATE AND EXECUTE
Integrate with key platforms
Integrate with key platforms
Integrate with key platforms
Use real-time field performance to drive automated actions across your technology stack.
Use real-time field performance to drive automated actions across your technology stack.