Turn Your Documentation Into Interactive User Journeys Onboarding AI Support
Create personalized guides that turn into on-demand support in an instant.
Trouble scaling your knowledge content?
Make the most of what you already know
We're redefining user experiences with products in the physical world
Your team's collective wisdom is gold. We help you mint it.
SureSteps unifies your tribal knowledge - notes, documentation, visual assets - and translates it into dynamic guidance for those who need to see, do, and learn.
User-level Tracking
SureSteps generates a unique viewing instance for every user to track their interactions and questions.
Multi-modal Content
Our engine not only translates internal writing into user-friendly instructions, but also extracts and incorporates relevant visual assets.
Personalized AI
AI assistants are personalized to the user, learning more context with each interaction.
Scalable Knowledge
Guides are connected to internal documentation and can be quickly updated when knowledge evolves.
Start simply, build simply
SureSteps is easy to use and easier to maintain.
- Sign up for an account
- Integrate your existing knowledge documentation
- Create interactive guidance sourced from existing materials
- Embed, integrate, or share anywhere
Coming soon...
Integration with key platforms
SureSteps will connect directly with standard knowledge platforms, providing even more flexibility to sync with existing materials.
Learn more about your users
Your most important source of feedback is your users. Why not learn from them directly?
With user-specific tracking, SureSteps provides insight into individual interactions and requests. Use this data to inform your product roadmap, customer strategy, and support operations.
Optimized for mobile and desktop
Our dynamic guides are equally responsive on desktops as mobile devices. Integrate with all of your current customer channels without compromising form factor.
Our reviews
Join the growing community of innovative customer-driven teams who have delivered brilliant experiences (and made their own lives a whole lot easier).
"SureSteps has cut our support tickets in half. The interactive guides are a game-changer for user experience."
Alex Morgan
NexTech
"Integrating SureSteps into our portal was seamless. Our users now resolve issues on their own with ease."
Jamie Patel
SkyBridge Solutions
"The visibility SureSteps provides into user behavior has helped us refine our product significantly."
Riley Nguyen
GreenWave Innovations
"SureSteps made creating and publishing guides simple. The user feedback has been overwhelmingly positive."
Casey Rivera
FutureWorks
"Our onboarding process improved drastically with SureSteps. New users get up to speed much faster."
Taylor Holt
UrbanCore
"SureSteps’ AI support is brilliant. Our customers now get instant help, reducing our team's workload."
Morgan Fox
VisionQuest
Transform Your Product Adoption, User Experience, and Support with Our Tailored Solutions
Struggling with low user adoption, overwhelming support requests, or ineffective instructions? Discover how our innovative solutions can transform your user experience, making your product easy to use and support a breeze. Let us help you turn these challenges into opportunities for success.
Bridge the Gap
Step-by-step instructions interact with the user and seamlessly bridge the gap between documentation and support.
Instant Support
Users interact with support right from within SureSteps, at the exact step where they experienced difficulty.
AI
Built-in Artificial Intelligence utilizes precise context to answer customer questions and solve their problems.
Integrations
Integrates into customer portals, knowledge bases, wikis, and into your current sales and support systems.
Optimize Your Workflow with SureSteps
SureSteps is designed to streamline your organizational processes and enhance customer interactions. With its ability to integrate seamlessly into existing knowledge bases, SureSteps provides a centralized solution for managing workflows and support systems. By embedding SureSteps Procs into your knowledge base, you leverage valuable insights into user progress, bottlenecks, and overall effectiveness.
Comprehensive Support and Enhanced Documentation
SureSteps Procs seamlessly integrate with your support systems to provide agents with instant, detailed context about user issues. This real-time insight enables support teams to understand problems more deeply and resolve tickets faster and more efficiently. By capturing the entire journey leading up to an issue—including user actions, choices, and encountered obstacles—Procs equip your agents with the information needed to provide precise and effective solutions.
Ultimate method & amazing features to change your life
A unique, personalized approach to documentation that turns into a complete support system at the click of a button.
You don’t have to live with these problems.
A unique, personalized approach to documentation that turns into a complete support system at the click of a button.
Tackling the Problem of Poor Adoption
Do your users give up your product too quickly? Are they using it effectively? Create multimedia instructions customized for user’s environment that allows them to quickly understand and use the product effectively.
Too Many Support Requests
Dramatically reduce support requests because it is easy to create a library of effective instructions. If customers run into issues they can use builtin AI trained on your documents to provide 24/7 response.
Low Satisfaction with Support
Support has an instant view on the exact step where customer ran into difficulty, allowing them to provide an immediate and precise response. Result: Very high satisfaction.
Instructions are Ineffective
Instructions are more than read only documentation. Effective instructions are workflows that take user environment into account. Contact us. We can help you create instructions that interact with users to ensure success.
See How Our Solutions Have Transformed Their Businesses and Enhanced User Satisfaction
Our clients have experienced remarkable success with our solutions, and they’re eager to share their positive experiences. From improved user satisfaction to streamlined operations, see how our tailored services have made a lasting impact on their businesses.
"SureSteps has cut our support tickets in half. The interactive guides are a game-changer for user experience."
Alex Morgan
NexTech
"Integrating SureSteps into our portal was seamless. Our users now resolve issues on their own with ease."
Jamie Patel
SkyBridge Solutions
"The visibility SureSteps provides into user behavior has helped us refine our product significantly."
Riley Nguyen
GreenWave Innovations
"SureSteps made creating and publishing guides simple. The user feedback has been overwhelmingly positive."
Casey Rivera
FutureWorks
"Our onboarding process improved drastically with SureSteps. New users get up to speed much faster."
Taylor Holt
UrbanCore
"SureSteps’ AI support is brilliant. Our customers now get instant help, reducing our team's workload."
Morgan Fox
VisionQuest