Turn Your Documentation Into Interactive User Journeys Onboarding AI Support
Create personalized guides that turn into on-demand support in an instant.
Create personalized guides that turn into on-demand support in an instant.
Your team's collective wisdom is gold. We help you mint it.
SureSteps unifies your tribal knowledge - notes, documentation, visual assets - and translates it into dynamic guidance for those who need to see, do, and learn.
SureSteps generates a unique viewing instance for every user to track their interactions and questions.
Our engine not only translates internal writing into user-friendly instructions, but also extracts and incorporates relevant visual assets.
AI assistants are personalized to the user, learning more context with each interaction.
Guides are connected to internal documentation and can be quickly updated when knowledge evolves.
SureSteps is easy to use and easier to maintain.
SureSteps will connect directly with standard knowledge platforms, providing even more flexibility to sync with existing materials.
Your most important source of feedback is your users. Why not learn from them directly?
With user-specific tracking, SureSteps provides insight into individual interactions and requests. Use this data to inform your product roadmap, customer strategy, and support operations.
Our dynamic guides are equally responsive on desktops as mobile devices. Integrate with all of your current customer channels without compromising form factor.
Join the growing community of innovative customer-driven teams who have delivered brilliant experiences (and made their own lives a whole lot easier).
Struggling with low user adoption, overwhelming support requests, or ineffective instructions? Discover how our innovative solutions can transform your user experience, making your product easy to use and support a breeze. Let us help you turn these challenges into opportunities for success.
Step-by-step instructions interact with the user and seamlessly bridge the gap between documentation and support.
Users interact with support right from within SureSteps, at the exact step where they experienced difficulty.
Built-in Artificial Intelligence utilizes precise context to answer customer questions and solve their problems.
Integrates into customer portals, knowledge bases, wikis, and into your current sales and support systems.
SureSteps is designed to streamline your organizational processes and enhance customer interactions. With its ability to integrate seamlessly into existing knowledge bases, SureSteps provides a centralized solution for managing workflows and support systems. By embedding SureSteps Procs into your knowledge base, you leverage valuable insights into user progress, bottlenecks, and overall effectiveness.
SureSteps Procs seamlessly integrate with your support systems to provide agents with instant, detailed context about user issues. This real-time insight enables support teams to understand problems more deeply and resolve tickets faster and more efficiently. By capturing the entire journey leading up to an issue—including user actions, choices, and encountered obstacles—Procs equip your agents with the information needed to provide precise and effective solutions.
A unique, personalized approach to documentation that turns into a complete support system at the click of a button.
A unique, personalized approach to documentation that turns into a complete support system at the click of a button.
Do your users give up your product too quickly? Are they using it effectively? Create multimedia instructions customized for user’s environment that allows them to quickly understand and use the product effectively.
Dramatically reduce support requests because it is easy to create a library of effective instructions. If customers run into issues they can use builtin AI trained on your documents to provide 24/7 response.
Support has an instant view on the exact step where customer ran into difficulty, allowing them to provide an immediate and precise response. Result: Very high satisfaction.
Instructions are more than read only documentation. Effective instructions are workflows that take user environment into account. Contact us. We can help you create instructions that interact with users to ensure success.
Our clients have experienced remarkable success with our solutions, and they’re eager to share their positive experiences. From improved user satisfaction to streamlined operations, see how our tailored services have made a lasting impact on their businesses.