Users stuck? Support stretched? It doesn’t have to be that way.
Personalized step-by-step instructions that turn into interactive support in an instant.
What is SureSteps?
A unique, personalized approach to documentation that turns into a complete support system at the click of a button.
Bridge the Gap
Step-by-step instructions that interact with the user and seamlessly bridge the gap between documentation and support.
Instant Support
Users interact with support right from within SureSteps, at the exact step where they experienced difficulty.
AI
Built-in Artificial Intelligence utilizes precise context to answer customer questions and solve their problems.
Integrations
Integrates into customer portals, knowledge bases, wikis, and into your current sales and support systems.
Intuitive Effortless Interface
Easy to Create
- Create procedures in minutes with an intuitive and graphical interface.
- Embed instructions, images and videos at each step so users can follow easily.
- Allow users to indicate success or failure, enter notes, or interact with support for help.
- Publish at the click of a button and they are instantly available for users to create their own personal instances of the procedure.
Easy to Use
- Users select a proc and create a copy for their exclusive use.
- Users can indicate choices made and successful completion of each step.
- Users get a private channel to communicate with customer support, who know what steps were completed and where the customer is having issues.
- Users can work through complex procedures at their own pace – stop at any point and resume at the exact point they left off.
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You don’t have to live with these problems.
Poor Adoption
Do your users give up your product too quickly? Are they using it effectively? Create multimedia instructions customized for user’s environment that allows them to quickly understand and use the product effectively.
Too Many Support Requests
Dramatically reduce support requests because it is easy to create a library of effective instructions. If customers run into issues they can use builtin AI trained on your documents to provide 24/7 response.
Low Satisfaction with Support
Support has an instant view on the exact step where customer ran into difficulty, allowing them to provide an immediate and precise response. Result: Very high satisfaction.
Poor Visibility into Usage
How far did user get? SureSteps instructions provide visibility down to the exact step where the user got stuck or abandoned use. Now you have real data to improve product and documentation.
Instructions are Ineffective
Instructions are more than read only documentation. Effective instructions are workflows that take user environment into account. Contact us. We can help you create instructions that interact with users to ensure success.
Instructions take too long to Create
Use AI to instantly generate instructions that are based on your documentation. Add user interaction. Add images and video. Use an intuitive point-and-click interface to create instructions for even the most complex workflows effortlessly.
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